El gobierno empresarial de las emociones. Análisis de un caso: el call center Konecta Argentina
DOI:
https://doi.org/10.29092/uacm.v19i49.933Keywords:
Gobierno, emociones, sujeto, call center, neoliberalismoAbstract
El presente escrito analiza el modo en el cual el call center Konecta se propone orientar las conductas de sus empleados a partir de la incidencia sobre su dimensión emocional. Para ello se reconstruye la emergencia conceptual de dicha dimensión en los desarrollos teóricos de los pensadores clásicos del neoliberalismo, su recepción por parte de científicos contemporáneos, así como su articulación estratégica con think tanks y organismos internacionales. El estudio del caso se centra en el análisis de los contenidos publicados por Konecta Argentina en Instagram, su página web, así como entrevistas en profundidad con empleados de la compañía. Las conclusiones contribuyen a definir algunas líneas de la estrategia del neoliberalismo centradas en el manejo de las emociones.
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